Terms of Service

1. Agreement

These Terms of Service (“Terms”) are an agreement between you and Seen, an independent business based in California and operated by its founder (“Seen,” “we,” “us”), which runs the website and services at seenjobs.io. By creating an account, buying something, or otherwise using Seen, you agree to these Terms, our Privacy Policy and our Content Policy. If you do not agree, do not use Seen.

2. Eligibility and accounts

You must be at least 18 years old to use Seen. You are responsible for what happens under your account and for keeping your password and sign-in links private. Give accurate information and keep it current. One person may hold one account; accounts created to inflate reports, reviews or rewards may be closed. You can delete your account at any time in Settings; section 10 explains what that does to anything you paid for.

3. What the information on Seen is — and is not

Seen gathers two kinds of content — reports applicants send us about their own hiring experiences, and first-hand accounts people posted publicly elsewhere — and computes company statistics from them. As our Content Policy explains:

• each report or quoted account is the view and experience of the person who wrote it, not a statement of fact by Seen;
• company figures (response rate, ghost rate, wait time, Seen Grade) summarize self-reported outcomes; they are not findings about what a company did; and
• Seen does not independently verify the events people describe.

Job listings come from employers' own job boards, public job feeds and employers who post on Seen. We do not guarantee that a listing is still open, accurate, or that applying will lead to a response.

Seen and all of its content are provided for general information only, “as is” and “as available.” We do not promise that any content, score, listing or AI output is accurate, complete, current or suited to your situation. Nothing on Seen is legal, employment, financial or career advice. Use your own judgment before you apply, accept or decline a job.

4. AI features

Some tools (résumé analysis and tailoring, job insights, summaries) use automated and AI processing. Their output can be wrong or incomplete. Review anything before you send it to an employer: you are responsible for what you submit, and you must not add experience, credentials or facts that are not true. Free and paid AI use is measured in credits as described on our pricing page.

5. Acceptable use

You agree not to:

• submit false, exaggerated, fabricated or coordinated reports, or reports about an application you did not make;
• post personal information about, or content that targets, a private individual (for example a named recruiter or hiring manager);
• harass, threaten, impersonate anyone, or post hateful or unlawful content;
• scrape, harvest or bulk-download content, or use bots or automated access, except the published open dataset under its own license (see Open data);
• probe, disrupt, overload, reverse-engineer or try to get unauthorized access to Seen or another user's account;
• create fake accounts or applications, refer yourself, or otherwise game credits, rewards, reports or rankings;
• resell access to Seen or use it to build a competing database, or for any unlawful purpose.

We may remove content, withhold or reverse credits and rewards obtained in breach of these Terms, and suspend or close accounts that break these Terms or our Content Policy.

6. Your content and the license you give us

You keep ownership of what you submit. When you submit a report or other public content, you promise that it describes your own genuine experience, is true to the best of your knowledge, does not identify private individuals, and is yours to share. You give Seen a worldwide, non-exclusive, royalty-free, transferable license to host, store, display, reproduce, adapt (for example to remove personal information or summarize), and distribute that content in order to run, improve and promote Seen. The license lasts while the content is on Seen; for content that has become part of de-identified company statistics, including the published open dataset, it continues after you delete the content or your account. Private content — your tracker, saved jobs and résumé — is not published and is covered by our Privacy Policy.

7. Disputes about content and copyright notices

Companies and individuals can dispute specific content through the process in our Content Policy. We act on personal information, threats, fabrication and unlawful content, and we consider corrections and official company responses, but we do not remove content only because it is negative.

If you believe content on Seen infringes your copyright, email hello@seenjobs.io with: the work you say is infringed; the exact page or content on Seen; your name, address, phone number and email; a statement that you believe in good faith the use is not authorized by the owner, its agent or the law; a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act for the owner; and your physical or electronic signature. We remove or disable content that we reasonably believe infringes, and we close the accounts of repeat infringers.

8. Employer and company terms

Employers and their representatives may claim a company page (an administrator approves the claim before any company-only data is shown), reply to applicants, post listings, receive applications sent through Seen, and buy the products below. By using employer features you confirm you are authorized to act for the company, and you agree to use applicant information only to consider those applicants for the role and as the law allows. Employer purchases are one-time payments processed by Stripe and need no Seen account; the receipt and follow-up go to the email given at checkout.

• Featured Placement ($79.00, 30 days) — priority placement for every live role the named company has on Seen, applied automatically when payment clears.
• Transparency Verified ($249.00, 90 days) — an enrollment that Seen reviews against real applicant outcomes before granting the badge. Paying does not by itself grant it.
• Ghost Index Sponsor ($299.00, 30 days) — one exclusive, labeled advertising slot on the Staffing Agency Ghost Index, set up by Seen after payment so it is never oversold.

Employer refunds. If we cannot deliver an employer product you paid for — the company has no live roles for a Featured placement, the Verified review ends without the badge being granted, or we cannot run the Sponsor slot within 7 days of payment — we refund it in full to the original payment method. Once a product has started running, it is not refundable for the time already used. We do not promise any particular number of views, clicks or applicants.

No employer purchase buys the removal, change or hiding of genuine, policy-compliant applicant content, or any change to a score, grade, ghost rate or ranking. Official company responses are shown as the company's statement.

9. Seen Pro subscriptions started before October 25, 2026

Seen no longer starts subscriptions or free trials; what Seen sells now is described in section 10. Until October 25, 2026, Seen Pro was a monthly or yearly subscription billed through Stripe that started with a free trial that needs no payment card. If you have one, it keeps its terms below until it ends.

Automatic renewal: if you add a payment method, your subscription renews automatically at the price shown when you subscribed, every month or every year depending on the plan you chose, and your payment method is charged at the start of each period until you cancel. If you do not add a payment method, nothing is charged and Pro simply ends when the trial does. You can cancel at any time, online, in Settings → Plan & billing; cancellation stops future renewals and you keep Pro until the end of the period you already paid for. If we change the price, we will tell you by email before it applies to your next renewal, and you can cancel before then.

Stripe may show the amount in your local currency, and taxes may apply where required. Because you can cancel at any time and keep access through the paid period, we do not refund partial periods. We will refund a charge that was made in error (for example a duplicate charge, or a renewal after you cancelled), and anything else the law requires — email hello@seenjobs.io within 30 days of the charge.

10. One-time purchases, credits and account deletion

Seen sells two products. Each is bought once; neither is a subscription and neither renews. Interview Prep ($9.99) is for one interview and gives you 14 days of full Pro access, which includes building interview prep for any application on your tracker that has reached an interview: likely questions for the role, answers built from your résumé, an introduction and email templates. The Job Search Pass ($19.99) gives you 30 days of full Pro access, including that interview prep for every interview in those days; bought while you still have Pro time, its days are added after the time you have. The questions are prepared by Seen for the role; they are not a record of what any employer asks, and Seen does not promise any interview or hiring result. Each purchase is delivered once Stripe confirms the payment (on your return from checkout or by Stripe's notice to us, whichever arrives first — never twice). The Credit Pack (20 AI credits) is no longer sold; credits bought before October 25, 2026 stay on your account.

• purchased credits do not expire and are not reset by the daily free-credit reset; they are used after your free daily credit;
• a purchased Pro period ends on its last day with no renewal and no charge;
• credits and Pro time have no cash value and cannot be transferred;
• one-time purchases are refunded only for a charge made in error or where the law requires;
• deleting your account removes any remaining credits and unused Pro time without a refund, and cancels an active Seen Pro subscription immediately — no further charges and no refund for the rest of the current period.

11. Earned Pro time

You can earn Seen Pro time without paying. Reporting the outcome of an application you tracked on Seen earns 3 days of Pro, once per application, when the application was on your tracker for at least 7 days before the report, up to 15 days per calendar month (Pacific time). The reward is the same whatever the outcome. When a new account signs up with your invite link and tracks its first application, both accounts earn 7 days of Pro; an account is rewarded as a referrer for at most 10 invitees, and a link counts only for an account created after the link and within 30 days of signing up.

• earned Pro time is added after any Pro time you already have, ends on its last day, never renews and is never charged;
• rewards never change how a report is weighted or any score, grade or ranking;
• reports must describe what really happened, and invites must go to real people; we may withhold or remove time earned through fake applications, fake accounts, self-referral or other abuse, and every grant is logged so it can be reviewed;
• earned Pro time has no cash value and is removed if you delete your account.

12. Emails from Seen

We send account and purchase emails you need (sign-in links, receipts). If you track applications we may send check-in emails asking what happened, and if your account has a résumé we may send up to two emails a day about live listings that match it. Each check-in and job-match email has a one-click unsubscribe, and each kind stops on its own.

13. Seen's property

The Seen name, logo, software, design, scores and original text belong to Seen or its licensors and are protected by law. We give you a personal, non-transferable, revocable permission to use Seen under these Terms; nothing else is licensed to you. Company names, logos and trademarks belong to their owners and are used only to identify the companies that reports concern; their use does not mean any affiliation or endorsement. Company-level statistics published on Open data are available under the license stated there.

14. Availability, changes to the service, and ending your use

We work to keep Seen running but do not guarantee it will be available, uninterrupted or error-free, and we may change, add or remove features. You may stop using Seen and delete your account at any time. We may suspend or close an account that breaks these Terms or puts users or Seen at risk; if we close a paid account for a reason other than a breach of these Terms, we refund the unused part of any prepaid period. Sections 3, 6, 13 and 15 through 19 continue to apply after your use ends.

15. Disclaimer of warranties

To the fullest extent the law allows, Seen is provided without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that content, scores, listings or AI output are accurate or reliable.

16. Limitation of liability

To the fullest extent the law allows, Seen and its founder will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost wages, lost job opportunities, lost data or goodwill, arising from or related to Seen or these Terms, even if told they were possible. Seen's total liability for all claims relating to Seen or these Terms is limited to the greater of (a) the amount you paid Seen in the 12 months before the event giving rise to the claim and (b) one hundred U.S. dollars (US$100).

Some places do not allow some of these limits; where that is so, they apply only as far as the law allows. Nothing in these Terms limits liability for fraud, gross negligence, willful misconduct, or any liability that cannot be limited by law.

17. Indemnity

To the extent the law allows, you agree to defend and hold harmless Seen and its founder from claims, losses and reasonable costs (including reasonable attorneys' fees) brought by a third party that arise from content you submit, your misuse of Seen, or your breach of these Terms or of someone else's rights.

18. Governing law and resolving disputes

These Terms and any dispute about Seen are governed by the laws of the State of California and applicable U.S. federal law, without regard to conflict-of-laws rules. Before filing any claim, please email hello@seenjobs.io with a description of the problem and what you want; we will try to resolve it within 30 days. If we cannot, either of us may bring the claim in the state or federal courts located in California, and both of us consent to those courts' jurisdiction. Either of us may instead bring an individual claim in small-claims court where it qualifies. If you live outside the United States, you keep any protections the law of your country gives you that cannot be waived by agreement.

19. General

• Whole agreement. These Terms, the Privacy Policy and the Content Policy are the entire agreement between you and Seen about Seen.
• Severability. If a court finds part of these Terms unenforceable, the rest stays in effect and that part is enforced as far as the law allows.
• No waiver. If we do not enforce a term, we have not given up the right to enforce it later.
• Assignment. You may not transfer your account or these Terms. We may transfer them as part of a sale, merger or reorganization of the business, and these Terms continue to bind the new owner.
• Events outside our control. We are not responsible for delays or failures caused by events beyond our reasonable control, such as outages at our providers.
• Notices. We send notices to the email on your account; you send notices to hello@seenjobs.io.

20. Changes to these Terms

We may update these Terms. We change the effective date above for every update, and for a change that materially affects your rights we will tell you by email or on the site at least 14 days before it takes effect. If you keep using Seen after a change takes effect, you accept the updated Terms; if you do not agree, stop using Seen and delete your account. Changes never apply to a dispute that arose before them.