Terms of Service

1. Acceptance

These Terms of Service (“Terms”) are an agreement between you and [PLACEHOLDER — legal entity name] (“Seen,” “we,” “us”), which operates the Seen platform at seenjobs.io. By accessing or using Seen, you agree to these Terms, our Privacy Policy, and our Content Policy. If you do not agree, do not use Seen.

2. Eligibility and accounts

You must be at least 18 years old to use Seen. You are responsible for the activity under your account and for keeping your credentials secure. Provide accurate information and keep it current. You may close your account at any time.

3. The service is informational — no warranty of accuracy

Seen aggregates content from two sources — reports submitted by applicants about their own experiences, and publicly available third-party discussion — and presents aggregate statistics derived from that content. As explained in our Content Policy:

• individual reports and discussion reflect the views and experiences of the people who wrote them, not Seen's own assertions of fact;
• company metrics (ghost rate, response rate, wait time, Seen Grade) are summaries of self-reported outcomes, not adjudicated facts about any company; and
• Seen does not independently verify the underlying events.

The service and all content are provided for general informational purposes only, on an “AS IS” and “AS AVAILABLE” basis. We make no warranty as to the accuracy, completeness, reliability, or timeliness of any content or metric. Nothing on Seen is legal, employment, financial, or professional advice, and you should not treat it as a hiring or business decision on its own.

4. Acceptable use

You agree not to:

• submit false, fabricated, or coordinated inauthentic content;
• post personal information about, or content that targets, a private individual;
• harass, threaten, impersonate, or post hate speech or unlawful content;
• scrape, harvest, or bulk-extract data, or use bots or automated access except as we expressly permit;
• reverse-engineer, disrupt, or attempt to gain unauthorized access to the service;
• use Seen to build a competing product or for unlawful purposes.

We may moderate, remove content, or suspend or terminate accounts that violate these Terms or our Content Policy.

5. Your content and license

You retain ownership of the content you submit. By submitting a report or other content, you represent that it describes a genuine first-hand experience, is truthful to the best of your knowledge, does not identify or include personal information about individuals, and that you have the right to share it. You grant Seen a worldwide, non-exclusive, royalty-free license to host, display, reproduce, and use that content to operate and promote the service, including in aggregated or de-identified form. [PLACEHOLDER — counsel to confirm license scope and duration.]

6. Disputes about content

Companies and individuals may dispute specific content through the process described in our Content Policy. In summary, we will act on personal information, threats, fabrication, and unlawful content, and we will consider corrections and official company responses — but we do not remove content merely because it is negative or unflattering.

7. Employer and company terms

Employers and their representatives may access company-facing features (for example, claiming a company presence, submitting an official response, or purchasing employer products and reports). Employer purchases are processed through our payment provider and are subject to these Terms. By using employer features you represent that you are authorized to act for the company.

Employer features do not let a company buy the removal, alteration, or suppression of genuine, policy-compliant applicant content, or the manipulation of any metric. Official responses are attributed as the company's statement. [PLACEHOLDER — counsel/owner to confirm employer product terms, refunds, and any service-level commitments.]

8. Subscriptions and billing

Some features are offered as a paid subscription billed through our payment processor (Stripe). Paid plans renew automatically until cancelled; you can cancel at any time from your billing settings, and cancellation stops future renewals while access continues through the end of the paid period. Current pricing and plan details are shown at checkout and on our pricing page. Charges are generally non-refundable except where required by law. [PLACEHOLDER — counsel to confirm auto-renewal disclosures, refund terms, and any jurisdiction-specific cancellation requirements.]

9. Intellectual property

The Seen name, software, design, and original content are owned by Seen or its licensors. Company names, logos, and trademarks belong to their respective owners and are used to identify the companies that reports and discussion concern; their use does not imply affiliation or endorsement.

10. Disclaimers and limitation of liability

To the fullest extent permitted by law, Seen and its operators disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Seen will not be liable for indirect, incidental, special, consequential, or punitive damages, or for any loss arising from your reliance on content or metrics.

Our total liability for any claim relating to the service is limited to the greater of the amount you paid us in the [PLACEHOLDER — e.g., 12] months before the claim or [PLACEHOLDER — e.g., US$100]. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

11. Indemnification

You agree to indemnify and hold harmless Seen and its operators from claims arising out of content you submit, your use of the service, your violation of these Terms, or your infringement of any third-party right, to the extent permitted by law.

12. Governing law and dispute resolution

These Terms are governed by the laws of [PLACEHOLDER — governing law / jurisdiction], without regard to conflict-of-laws rules. Any dispute will be resolved in [PLACEHOLDER — venue and/or arbitration terms, including any class-action waiver and any consumer carve-outs]. These provisions are left blank intentionally and must be set by counsel.

13. Changes and contact

We may update these Terms and will revise the effective date above; material changes will be communicated as required, and your continued use after the effective date constitutes acceptance. Questions: hello@seenjobs.io.